Terms & Conditions
Consumer Electronics / Domestic Appliances
Inspection Fee £30- The inspection fee is an upfront payment; the engineer will assess the unit and provide you with a report. If the unit can be repaired you will receive an estimate consisting of the relevant Labour charge (See item specifics) and part charge (where applicable) plus Vat. If the estimate is accepted the £30 is deducted from the overall repair cost. However if we are unable to repair for any reason or the estimate is declined the £30 is non-refundable.
Collection / Inspection Fee- £60- Collection / Inspection Fee £60 - The Callout / inspection fee is an upfront payment. Whether the unit is inspected on site or brought into the workshop is left to the discretion of the engineer. Smaller items such as laptops, DVD players, hifi's etc. are almost always brought into the workshop due to the nature of the testing requirements. If the unit can be repaired you will receive an estimate consisting of the relevant labour charge (See item specifics) and part charge (where applicable) plus Vat. If the estimate is accepted the £30 inspection part of the fee is deducted from the overall repair cost. However if RRC are unable to repair the item for any reason or the estimate is declined the £60 is non-refundable. This Fee does not include repairs, nor do we carry spares in stock for chargeable repairs. We may photograph the relevant unit and confirm the fault leaving your appliance on site (relevant mostly with Domestic Appliances and TV's). You are paying for an expert engineer's opinion and as such the time spent in the home is not relevant to the inspection fee charged it's a fixed flat rate. RRC do not re-fund on call out and inspection fee's based on perception of the assessment time in house.
Condition - RRC recommend your item is in a clean state so the condition is transparent at point of booking. RRC wil log the unit's condition. A breakdown of condition terms are listed on a seperate document. These are also listed on the worksheets in the field and on the counter in reception; all units are protected in our care and photographed through various stages. Impact damage to screen is not always visible when the unit is turned off or doesnt power on due to part failure; in this instance screen damage will be logged in the workshop if found once assessed by our engineers. RRC will not accept condition queries that match the initial log, signed for at booking or collection after this point. Any condition queries will not be validated once the unit has left the premises. Or after the booking has been accepted/delivered and signed for.
Accessories- It is the customers responsibility to check RRC have documented all the relevant accessories including but not limited to, stands, wall brackets, power leads, batteries, chargers, remotes etc. Any accessory queries will not be validated once the unit has left the premises. Or after the bokking has been accepted/delivered and signed for.
Fault- Please make sure the fault details are accurate and detailed to enable the engineer to locate the problem you are experiencing, even when given via a third party (registered via manufacturer or insurance) please ensure they are detailed and correct.
Customers Details - It is the customer's responsibility to check the job sheet paperwork and verify the information we have is correct, Name, Address, Contact Number, Email account etc. Upon Booking and collecting a unit from our premises it is the customer's responsibility to confirm the item they have is correct and the condition and accessories are accurate. Any condition or accessory queries will not be validated once the unit has left the premises. Or after the booking has been accepted and signed for.
Warranty/Insurance - Where applicable the unit will be repaired under the terms of the manufacturers / insurance company's guarantee. You must provide either the proof of purchase or the insurance documents to validate the claim. If the terms of the warranty/Insurance are void at any point the unit reverts to a chargeable repair and is subject to our standard charges. Please note some terms of warranty/Insurance does not cover all areas within the unit such as No Fault Found, Software Updates, user error etc. No Damages under Warranty.Certain types of damage under insurance is concerned as such you may be subject to charges. It is your responsibility to confirm the terms and conditions within your warranty or Insurance. If you book a repair as a warranty or insurance status and cannot validate the cover of the item or the terms and conditions have been broken for example Damage if under a 12 month warranty RRC will revert the status to a chargable repair and the standard charges apply with immediate effect. Failure to cover these charges will result in the unit being retained to recover our cost or legal proceedings via the UK legal system.
No Fault Found - We do not refund the inspection fee if the unit is deemed No Fault Found. However the Inspection fee is not re-charged if the unit is re-assessed within a 3 month period. If we called out to you the £30 call part of the inspection collection fee is re-charged. If we call out twice as no fault fund or user error the initial inspection is also re-charged.
Proceeds - Once a repair has been accepted RRC take payment for the repair in full (in the field) and before collection (in the workshop) RRC cannot refund or cancel repairs once accepted.
Payment - RRC do not offer any re-payment terms, once accepted the payment is due as detailed above. Failure to complete balances due will result in the units being retained and used to re-coup our cost. Items will only be held for 30 days before this term in implemented
Repair Warranty - RRC cover our repair work for 3 months from the date of completion. The warranty only covers parts already replaced and excludes any accidental damage or customer miss-use. RRC cannot accept any responsibility for spares availability; if the unit fails within our warranty period and the parts required are no longer available we will not be able to refund any previous repair costs.
Wall Mounted items - RRC can remove units from the wall where applicable and at the engineer's discretion. If the unit is above head heights it will need to be removed and made accessible prior to arrival. RRC can re-wall mount if removed upon arrival but this is a basic wall mount and specific or additional installation set up requests will be on a chargeable basis only.
Domestic Appliances - Please be advised the person attending your home is an engineer. Not a kitchen fitter or installer. The unit should be removed and accessible for the engineer to access at all times. If you require the engineer to remove the unit to gain access, where possible we will assist as best we can. Whilst we will take every necessary precaution to do so safely and carefully we cannot accept responsibility or Liability for the unit or the surrounding areas.
Disposal - RRC will automatically dispose of your unit under the following condition. Sent in for repair and unable to gain contact for inspection fee. 30 days from receipt. No proceed/rejection of estimate or collection of unit. Repaired or unrepaired. 30 days from estimate sent date. 30 days from ready to collect / awaiting delivery date. 30 days after reverting from warranty / insurance status to a chargeable status without relevant charges being settled.
We cannot accept any responsibility for spares availability; if the unit fails within our warranty period and the parts required are no longer available we will not be able to refund any previous repair costs.
Laptop/PC, Camcorder, Digital Still Cameras, HDD/DVD Recorder devices
Please ensure that you read and fully understand our Terms and Conditions before you bring or send your product in for repair; by booking your product in for repair you are agreeing to be bound by these terms.
We accept no responsibility in relation to the security, protection, confidentiality or use of such data stored on the above devises. It is your responsibility to ensure that such data is removed from the product prior to you sending it to us for inspection.
It is your responsibility to ensure your data is backed up prior to sending / bringing your unit to us; we recommend you back up your data before booking your unit in for repair. If you are unable to do so we accept no liability for the Data.
GOOD CONDITION: No marks on the unit, no scratches, no cleaning marks.
MARKED: The unit has marks on it, cleaning marks, difference in colours on cabinets etc.
LIGHT SCRATCHES: The unit has minimal light scratches on the cabinets or screen; these should be light and infrequent.
SCRATCHED: Several scratches all over the unit, noticeable and clear to the eye (Please bear in mind some finishes are reflective and you may need to move the angle to see scratches in these cases).
DAMAGED: This covers cracked and/or chipped and /or dented cabinets; cracked chipped and / or dented screens. Damaged flaps and missing parts. (Please provide full details)