About RRC - Overview
Regional Repair Centre Ltd was established in 1993, giving us considerable experience in the fast-changing multimedia market. Our success has been based on developing the very best technical skills and resources, backed by friendly and efficient customer services.
We employ a team of 23 primarily long-serving field engineers, technicians and support staff who have developed with the company. All of our engineers receive regular in-house and manufacturer training to ensure in-depth knowledge of the technology and the individual products.
We work closely with the industry’s major equipment manufacturers, retailers and associations. RRC is one of just two repair companies in the UK authorised to repair Sony camera equipment, and the only one to service Sony returns.
We have also developed excellent relationships with the manufacturers’ own technical staff to maintain two-way communications on product issues and to enable the joint development of fast and effective solutions.
We are a Regional Repair agent for Sony UK and Toshiba, a Philips Hub and a Samsung Premier Repair centre. We are also authorised to service and repair products for many other manufacturers and leading retailers such as John Lewis and the Sony Centres. All of our internal processes and procedures have been independently audited and awarded A grade certification.
Our advanced workshops are equipped with the latest software diagnostic and test equipment and we are one of the few independent repair agents authorised to repair TGA boards using infra-red re-flowing technology. We also have a specialised blackout room for camera adjustment, repair and calibration, enabling us to carry out very accurate tests and alignments.
... putting the customer first
In developing these skills and resources, our aim has always been to ensure that we can provide a service that really meets our customers’ needs.
We carry out all repair work as promptly and efficiently as possibly, providing a full diagnostic breakdown to ensure that the customer is kept informed at every step of the way. Our strong relationships with the manufacturers minimises any problems or delays with obtaining spare parts.
We constantly review our costs to make sure that we are a competitive and viable repair solution for the customer. We assess every call to see if we can advise customers how to resolve the problem themselves or, if we have to make a house visit, we try to ensure that we have all the parts necessary to complete the repair on arrival, so minimising call-out costs.
We are also happy to offer individual support and advice, taking the time to explain how the often complex equipment works and helping customers to use it to its full potential within their own homes.