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Sony Centre Jessops Marks & Spencer John Lewis
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NESN Retra NOISE Warranty Solutions

Frequently Asked Questions


DVD Player

How can I locate / find my Jessops repair?

If your unit is a Sony it may be with us. Please contact our team on 0121 789 9991. For all other makes please seek advise from the Administrators or the Jessops Group Helpline on 0113 289 4422.

What's happening with Jessops?

If you have a Sony item you require assistance with, either under warranty, under policy / insurance or you require an estimate on please contact is directly so we can organise this for you. For all all makes, please contact the administrators or the Jessops Group Helpline on 0113 289 4422.

I have a camera under warranty, what do I do now jessops have gone bust?

If your unit is under the standard manufacturers guarantee period (normally 12 or 24 months depending on the make) these units will not be affected and should still be honoured under the standard terms and conditions with a valid proof of purchase. Please contact us to arrange this process if you have a Sony product. For any other Make please contact the administrators or the Jessops Group Helpline on 0113 289 4422.

How do I get my camera back from jessops?

This will depend on the stage of the repair cycle. If your unit is in a store (booked very recently or some time ago, ie beginning or end of the repair cycle it could be in a jessops store. You will need to contact the administrators to clarify this. Alternatively your unit could be with an authorised repair agent and you can contact them directly to get your repair resolved. However if your item is a Sony, please contact us directly as we may have your item or be able to track and locate it for you.

What do I now do with my photo plus / photo +/ insurance repair?

If you have a Sony item we can liaise and repair this product on your behalf. Please contact us directly on 0121 789 9991.

What do i do with my D&G / D and G / domestic and general repair?

If your policy has already been set up then your item should be covered under the terms and conditions of this policy. If you have a Sony item we can liaise and repair this product on your behalf. Please contact us directly on 0121 789 9991.

I have just bought a camera from jessops, am I covered?

You will need to check your purchase receipt to confirm what you have paid for, for example did you purchase additional cover by way of a policy etc. Standard purchases across most manufactures come with a 12 month warranty and in some instances 24 months. This means your item is covered for normal parts failure during this period under the terms and conditions of the guarantee. If your item is under warranty and a Sony please contact us directly for assistance. For any other Make please contact the administrators or the Jessops Group Helpline on 0113 289 4422.

My Sony camera under warranty needs repairing

We are a regional repair agent for Sony cameras. Please contact us to arrange a repair on 0121 789 9991

What areas do you cover for home visits?

We can provide home repairs, collection/ delivery and installation services throughout and just outside the west midlands region, including postcodes B, CV, WS, WV, WR, DY, TF, SY, G and HR.

I have equipment from a manufacturer not included in your list. Can you still repair it?

Providing the spares are still available from the manufacturer, we can repair most items. Or we can point you in the right direction if it’s something we are unable to fix.

My item is faulty. Is it still worth repairing?

This is never an easy question to answer as there are so many different factors that affect the viability of each repair. How old is the item? How much did you originally pay for it? Will it require spares? What you consider a worthwhile cost, someone else may not. We’ll always give you advice on a particular item before we start work and we try to keep costs down to bare minimum. As a repair company, we want to continue repairing products and we’ll only do be able to do that if we can save our customers money!

I still have lots of VHS videos – can you repair my old video player?

We will need to inspect the unit and establish what part has failed. As long as the manufacturer is still supplying the spares, it should not be a problem.

What happens if my unit cannot be repaired?

If your unit is covered under the manufacturer’s warranty and cannot be repaired, for whatever reason, we will contact the manufacturer on your behalf to get it replaced or exchanged. If the unit is no longer covered under warranty, we can help you contact the manufacturer to find out about your available options. Alternatively, we can dispose of the unit for you.

How much will it cost to get my unit inspected?

The initial inspection fee is £30 + vat. This will be deducted from the final invoice if you ask us to carry out the repair.

Do you provide any warranty on repairs?

In line with industry standards, any parts that are replaced are covered by warranty for three months from the completion of the repair or return of the item. You can purchase extended warranty on all items.

What does an extended warranty cover me for?

Your extended warranty policy will cover the costs of collection, inspection, repair and return of the insured item. If the item cannot be repaired, due to the unavailability of spares or cost, it will be replaced or exchanged. The warranty does not cover accidental damage.

I have extended cover already with another insurance company. Can you deal with this on my behalf?

Yes, we can repair most units under extended warranty - we just invoice the insurance company instead of you. Please call us to confirm the extended policy details.

I’m struggling to get everything set up. Can you install my equipment?

Yes, we can install your electronic equipment, whether single or multiple items. Our installation services range from basic set up to bespoke installation and assessment, helping you get the best performance from your equipment.

How quickly can you come and inspect / collect my faulty item?

We try to get out to all customers within 24-48 hours of receiving a call.

Can I get a loan TV if my set is brought into your workshop for repair?

If your TV is covered under a manufacturer’s warranty that includes a loan set then, subject to availability, we will provide you with a TV on loan. Unfortunately we cannot provide loan TVs for sets which are not covered by an appropriate manufacturer’s warranty.

Will I need to send in all my accessories?

This will depend on the individual unit and the fault. You can contact us before hand to find out, but it is always worth getting everything checked as it will all be covered under the initial inspection fee. All accessories are recorded and kept with the appropriate unit at all times.

How do I know my unit will be looked after?

All units, whether delivered to our premises or collected from your home, are carefully inspected and documented by our team during booking in. Please check this documentation carefully before releasing the unit into our care. All items are then bubble or shrink wrapped to keep them protected at all times.

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