Frequently Asked Questions
How can I locate / find my Jessops repair?
If your unit is a Sony it may be with us. Please contact our team on 0121 789 9991. For all other makes please seek advise from the Administrators or the Jessops Group Helpline on 0113 289 4422.
What's happening with Jessops?
If you have a Sony item you require assistance with, either under warranty, under policy / insurance or you require an estimate on please contact is directly so we can organise this for you. For all all makes, please contact the administrators or the Jessops Group Helpline on 0113 289 4422.
I have a camera under warranty, what do I do now jessops have gone bust?
If your unit is under the standard manufacturers guarantee period (normally 12 or 24 months depending on the make) these units will not be affected and should still be honoured under the standard terms and conditions with a valid proof of purchase. Please contact us to arrange this process if you have a Sony product. For any other Make please contact the administrators or the Jessops Group Helpline on 0113 289 4422.
How do I get my camera back from jessops?
This will depend on the stage of the repair cycle. If your unit is in a store (booked very recently or some time ago, ie beginning or end of the repair cycle it could be in a jessops store. You will need to contact the administrators to clarify this. Alternatively your unit could be with an authorised repair agent and you can contact them directly to get your repair resolved. However if your item is a Sony, please contact us directly as we may have your item or be able to track and locate it for you.
What do I now do with my photo plus / photo +/ insurance repair?
If you have a Sony item we can liaise and repair this product on your behalf. Please contact us directly on 0121 789 9991.
What do i do with my D&G / D and G / domestic and general repair?
If your policy has already been set up then your item should be covered under the terms and conditions of this policy. If you have a Sony item we can liaise and repair this product on your behalf. Please contact us directly on 0121 789 9991.
I have just bought a camera from jessops, am I covered?
You will need to check your purchase receipt to confirm what you have paid for, for example did you purchase additional cover by way of a policy etc. Standard purchases across most manufactures come with a 12 month warranty and in some instances 24 months. This means your item is covered for normal parts failure during this period under the terms and conditions of the guarantee. If your item is under warranty and a Sony please contact us directly for assistance. For any other Make please contact the administrators or the Jessops Group Helpline on 0113 289 4422.
My Sony camera under warranty needs repairing
We are a regional repair agent for Sony cameras. Please contact us to arrange a repair on 0121 789 9991
What areas do you cover for home visits?
We can provide home repairs, collection/ delivery and installation services throughout and just outside the west midlands region, including postcodes B, CV, WS, WV, WR, DY, TF, SY, G and HR.
I have equipment from a manufacturer not included in your list. Can you still repair it?
Providing the spares are still available from the manufacturer, we can repair most items. Or we can point you in the right direction if it’s something we are unable to fix.